Contact by email
If you have any problems with our products, or questions concerning them, email is the easiest way to get in contact with us. In order to help us solve your problems and questions easier and faster, please try to follow these guidelines when emailing us:- Double check your return email address -- Be sure to include a valid email address for us to reply to your questions.
- Describe your installation -- When reporting a problem, please give us as much information as possible about your machine configuration. List the versions of the operating system, compilers, ST-Developer and any other tools. This will help us when we try to reproduce the problem.
- Capture the actual error messages -- If possible, please save all error or warning messages and include them with your report. The actual problem may be in a different place than it appears to be.
- Include a small program that reproduces the behavior -- If you are reporting a problem within some code, first try to isolate and reproduce it in a small, standalone program. This will help us to identify and correct the problem with greater speed.
Contact By Phone
To contact one of our representatives:(518) 687-2848 (voice)
(518) 687-4420 (fax)
Contact By Mail
Our mailing address is:STEP Tools, Inc.
14 First Street
Troy, New York 12180
Contact By User Forum
If you would like to receive our developer mailings or would like to contact other developers and users concerning the STEP standard, then check out our user forums page:User Forums page